Due to the size of the business and the one off nature of the product, we are not able to issue refunds unless an item is faulty or grossly mis-advertised.
Any major flaws will be listed within the product description and I would invite customers to contact us for further information prior to purchase.
We ship all UK orders using Hermes track and signed for. Please ensure you give a phone number where this is possible so you don't miss your delivery.
If you have any questions at all - we're here to help. Please email firstname.lastname@example.org and we'll get back to as soon as we can.