Frequently Asked Questions

We use PayPal for all our online payments, and all major credit or debit cards are accepted. However you do not need a PayPal account to pay this way. When you reach the PayPal pages, just select to pay without an account.

All items are shipped from the UK.  Some of our products are handmade to order and we aim to dispatch those orders within 5-10 days, dependant on peak times

Please see Shipping page for further details

If your order hasn’t arrived within 10 days and you have not received a dispatch email or any other correspondence from us, please contact our customer service team

Please see Refunds Policypage for further details

From time to time we may have various offers on including discounts, where a code is generated. The code is entered after you complete the paypal log in, BEFORE you confirm final payment. Discounts cannot be added or applied to your order after you confirm final payment, so please make sure you check carefully you have entered any codes correctly before you complete your purchase. Any code issues please email us BEFORE you purchase.