If you don't find the answer to your questions here or in our FAQ section, please don't hesitate to email us on the contact page and we will get back to you. We aim to reply within 48 hours.
Magpie Vintage is hand picked by us and every piece is unique and one-off. As vintage can vary in age, please be aware they have previously been worn and may show some signs of wear. As we carefully select each piece these have taken the greatest care to ensure that any flaws/damages have been noted and listed with the item, and the price of some pieces will reflect this. If you have any questions please email us: email@example.com or you can message us through our contact page.
We always try to describe all our products in the best and accurate detail as we possibly can to ensure you are happy with your purchases. Due to the nature of shopping online we do understand you may sometimes not be satisfied with your purchase(s) Please contact us on firstname.lastname@example.org and please include your order number if you would like to return or exchange an item as soon as possible.
UK AND INTERNATIONAL RETURNS:
>Any items must be returned to us within 7 days of receiving them for a refund or exchange. You will receive your item(s) by recorded delivery and, if you do wish to return it, please contact us before you return.
>Any item(s) must be returned to us UNWORN and in the same condition the item was sent in-including any tags etc.
>Items are returned at your own risk and cost, we advise for you to use a tracking method to post your item(s) as we cannot be held responsible for any items lost in the post.
>after 7 days, if the item has not been returned to us, you will then be offered an extra 14 day period for an exchange or credit note.
>We regret we cannot refund any original postage and packaging costs.
>After the 21 days have passed, any item(s) cannot be returned or exchanged.
>Once we have received your returned item, your refund will be processed within 5 working days.
***All bespoke and made to order items are non returnable, unless faulty and all items that were pre-ordered can only be exchanged or refunded via credit note
We use PayPal for all our online payments, and all major credit or debit cards are accepted. However you do not need a PayPal account to pay this way. When you reach the PayPal pages, just select to pay without an account.
In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
From time to time we may have various offers on including discounts, where a code is generated. The code is entered after you complete the paypal log in, BEFORE you confirm final payment. Discounts cannot be added or applied to your order after you confirm final payment, so please make sure you check carefully you have entered any codes correctly before you complete your purchase. Any code issues please email us BEFORE you purchase.
All items are shipped from the UK, and shipping charges are dependant on the size/weight of the item and the location in which it is being shipped. Please see below for our shipping costs. Some of our products are handmade to order and we aim to dispatch those orders within 5-10 days, dependant on peak times.
We will ALWAYS notify you by email when your order has been dispatched, along with your tracking number.
CORONAVIRUS UPDATE: We are shipping orders every Wednesday morning. Please note if you purchase something on a Wednesday, it may not make that post and will be shipped out the following week.
POSTAGE COSTS AND DELIVERY TIME.
We only send our orders with tracked and signed for services
Standard UK Signed for Shipping Royal Mail 1st Class is £5.95 for any item up to £75
Shipping is FREE for UK orders of over £75
Track and sign for Europe is £10
Track and sign for ROW is £15
All orders are allocated a tracking number and may require a signature of delivery.
By placing an order with Magpie Vintage you are therefore responsible for all shipping charges, custom import fees and the cost of returns back to Magpie Vintage
All applicable custom fees, taxes and duties are the responsibility of the customer
Magpie Vintage is owned by Wheale Enterprise Ltd, reg. 11649179